Terms & Conditions

Eligibility: Users must be at least 18 years old or have parental consent to place orders. Account & Use:

  • Provide accurate information and keep your account secure.
  • Do not use the platform for illegal/fraudulent purposes.
  • Do not harass delivery partners or restaurant staff.
  • Do not place false orders or misuse promotional offers.

Orders & Payments:

  • All orders are subject to availability and restaurant acceptance.
  • Prices may vary due to menu changes, taxes, delivery, and restaurant packaging charges.
  • We accept digital payments via UPI, credit/debit cards, net-banking, and wallets (processed securely by our payment partners).

Cancellations:

  • Orders can be cancelled within 2 minutes of placement or before the restaurant accepts/starts preparation, whichever is earlier.
  • Once preparation begins or a rider is assigned, cancellation is not possible.
  • For full details, see the Cancellation Policy.

Delivery Terms:

  • Estimated delivery times are shown at checkout and may vary due to traffic, weather, or operational constraints.
  • Provide accurate delivery address and remain reachable at delivery time.
  • If unavailable, the rider may leave the order at a safe location (if applicable) or attempt re-delivery; additional fees may apply.

Refunds & Disputes:

  • Refunds may be issued for undelivered, incorrect, or poor-quality orders upon verification.
  • Please report complaints within 2 hours of delivery (or expected delivery time).
  • For full details, see the Refund Policy.

Limitation of Liability:

  • Khai Khaii acts as a facilitator between users and restaurants. food preparation and quality are the restaurant's responsibility.
  • We are not liable for indirect, incidental, or consequential damages.

Contact:

Last updated: 26 August 2025