Refund Policy

Refund Policy

Subject to verification and platform discretion.

Eligibility for Refunds

• Undelivered orders (e.g., rider unable to deliver and order is returned/cancelled by us).
• Incorrect order received (substantial mismatch with the bill).
• Quality issues (spoiled/unsafe food) reported with proof.

Reporting Window

• Please raise complaints within 2 hours of delivery (or expected delivery time for undelivered orders).
• Requests after this window may not be eligible.

Not Eligible for Refunds

• Change of mind after confirmation.
• Minor discrepancies (spice level, mild temperature variation, slight packaging dents).
• Incorrect address / unreachable phone / no-answer on arrival.
• Delivery, packaging, or convenience fees once service has progressed, unless the issue was caused by us.

Verification & Proof

• We may require photos/videos of items, order ID, and a brief description.
• We may coordinate with the restaurant for evaluation.

Method & Timelines

• Approved refunds are issued to the original payment method.
• UPI / NetBanking: 2–5 business days.
• Debit / Credit Cards: 5–7 business days (bank dependent).
• Wallets: Instant–48 hours.

Partial Refunds & Replacements

• If only part of the order is affected, we may issue a partial refund or arrange a replacement (subject to availability and location).
• Replacement delivery fees may apply unless the issue was attributable to us.

Chargebacks & Abuse

• If a chargeback is filed, our investigation records (GPS, rider logs, photos, call attempts) may be shared with the payment partner.
• Repeated misuse may lead to account restrictions.

Last updated: 26 August 2025