Terms & Conditions

Last Updated: 15/06/25

These Terms & Conditions govern your use of our website (www.khaikhaii.com) and our food delivery services. By accessing or using our platform, you agree to comply with these terms. If you do not agree, please refrain from using our services.

1. Account Registration & User Responsibilities

You must provide accurate and complete information when creating an account.

You are responsible for maintaining the confidentiality of your login credentials.

Users must be at least 18 years old or have parental consent to place orders.

2. Food Orders & Payments

All orders are subject to availability and restaurant confirmation.

Prices may vary based on menu changes, taxes, and delivery fees.

We accept payments via [list payment methods: credit/debit cards, mobile wallets, etc.].

Cancellation Policy: Orders can be canceled within minutes of placement unless preparation has begun.

3. Delivery Terms

Delivery times are estimates and may vary due to traffic, weather, or restaurant delays.

Customers must provide accurate delivery addresses. Incorrect details may lead to order delays or cancellations.

If you are unavailable at delivery, the driver may leave the order at a safe location (if applicable) or attempt re-delivery.

4. Refunds & Disputes

Refunds may be issued for undelivered, incorrect, or poor-quality orders upon verification.

Complaints must be reported within hours of delivery.

No refunds will be processed for:

Change of mind after order confirmation.

Minor discrepancies (e.g., spice level, slight packaging issues).

5. User Conduct & Prohibited Actions

You agree not to:

Use the platform for fraudulent or illegal purposes.

Harass delivery personnel or restaurant staff.

Place false orders or misuse promotional offers.

6. Limitation of Liability

KhAIKHAII is not responsible for:

Food quality issues (handled directly by restaurants).

Delivery delays due to unforeseen circumstances.

Allergies or dietary restrictions not specified during ordering.

7. Privacy Policy

Your data is protected under our Privacy Policy. By using our services, you consent to data collection for order processing and improvements.

8. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our services implies acceptance of updated terms.

9. Governing Law

These terms are governed by the laws of [Your Country/State], and any disputes will be resolved in [specified jurisdiction] courts.

10. Contact Us

For questions or disputes, contact:

📧 Email: support@khaikhaii.com